Frequently Asked Questions (FAQ)

General Questions

  • Synthetix Performance provides personalized wellness coaching, nutrition guidance, fitness coaching, and educational information about research compounds. Our mission is to help individuals make informed decisions while supporting their health, performance, and personal goals.

  • Visit our Contact page and send us a message using the contact form. We’ll respond as quickly as possible during normal business hours.

  • Most messages receive a response within one business day, and many are answered much sooner.

  • Yes. Every coaching plan is customized to your goals, current fitness level, experience, and lifestyle. No two plans are exactly alike.

  • Absolutely. Whether you’re just beginning your wellness journey or have years of experience, coaching is tailored to meet your needs.

  • No. Every individual responds differently. Your results depend on consistency, nutrition, training, recovery, genetics, and many other factors.

Coaching Questions

  • Depending on your selected package, coaching may include accountability, nutrition guidance, fitness programming, progress reviews, lifestyle recommendations, and ongoing support.

  • Communication frequency depends on your coaching package. We’ll discuss expectations before coaching begins.

  • Not necessarily. Programs can be designed for commercial gyms, home gyms, or minimal equipment depending on your situation.

  • Yes. Nutrition guidance is included with applicable coaching packages and is customized to your goals.

Peptide Questions

  • Research compounds are substances intended for scientific and laboratory research. They are not approved for diagnosing, treating, curing, or preventing disease.

  • Research compounds referenced on this website are intended for laboratory research purposes only and are not approved by the U.S. Food and Drug Administration to diagnose, treat, cure, or prevent any disease.

  • We provide educational information only. We do not provide medical advice, prescribe treatments, or recommend products for medical use.

  • No. Information provided is educational in nature and should never replace advice from a qualified healthcare professional.

Orders & Shipping Questions

  • Simply contact us through our Contact page. We’ll answer any questions and guide you through the ordering process.

  • Most orders are processed within 1–3 business days, excluding weekends and holidays.

  • Delivery times vary depending on your location and the shipping carrier selected.

  • Yes. Tracking information will be provided when available after your order has shipped.

  • If your order has not yet been processed, we’ll do our best to update your shipping information.

  • Shipping options vary depending on the carrier. Contact us if you need delivery to a P.O. Box.

  • Shipping carriers occasionally experience delays beyond our control. We’ll gladly help you track your shipment whenever possible.

  • Please check with family members, neighbors, and your local carrier. If you’re still unable to locate your package, contact us and we’ll assist however we can.

  • Please notify us within 48 hours of delivery and include clear photos of the damaged package and products so we can review your claim promptly.

Returns & Refunds Questions

  • Orders may only be canceled before they enter processing. Once processing has begun, cancellations may not be possible.

  • Please refer to our Shipping & Return Policy for complete details regarding returns and exchanges.

  • Coaching services are generally non-refundable once services have begun.

  • Contact us within 48 hours of delivery. We’ll work quickly to correct any shipping errors.

Website Disclaimer

Disclaimer: The information provided by Synthetix Performance is for educational and informational purposes only. We do not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making health-related decisions. Where applicable, research compounds referenced on this website are intended for laboratory research purposes only and are not approved by the U.S. Food and Drug Administration to diagnose, treat, cure, or prevent any disease. Individual results may vary.